Mufid Suryani

FIDDA STORES

Jl. Merpati Putih No. 3 Jakarta Timur

Hp. 087778747747

Tlp. 021 88997848

27 November 2010

Mrs. Nida

Head of marketing ZIWAYS Stores

Bandung, No.27

Dear Mrs. Nida,

I'm afraid that the enclosed soap product doesn't work. It is the third one I've had to return this month (see attached correspondence).

I bought it from ZIWAYS stores at Bogor, Big County on january ,14^th 2011

I was careful to follow the instructions for use, honestly.

Other than the three I've had to return recently, I've always found your products to be excellent.

I'd be grateful if you could send a replacement and refund my postage (state amount).

I really appreciate your help.

Yours faithfully

Mr. MUFID. SE